Dispatch Windows
Orders placed before 6 PM local warehouse time ship within 24 hours; weekend orders leave our Los Angeles, Toronto, and Shanghai facilities Monday morning.
Customer Service
Shipping Information
Fast, traceable delivery from regional warehouses to your doorstep.
Fulfilment Process
Reliable logistics with transparency built-in
We ship daily from synchronized hubs across the United States, China, and Canada, ensuring every parcel arrives secure and on schedule.
Delivery Speeds
Express partners cover major U.S. and Canadian metros in 1-2 days, with coast-to-coast routes completing within 3-5 days. Cross-border lanes into China deliver in 4-6 days with customs pre-clearance.
Sustainable Packing
We use recycled fillers, water-based inks, and reusable garment bags to reduce footprint.
Trackable milestones
Stay updated through every fulfilment stage with automated alerts and concierge support.
- Confirmation Receive your order summary and payment receipt instantly by email and SMS.
- Preparation Warehouse teams quality-check, pack, and scan your items with tamper-proof seals.
- In Transit Live tracking links provide courier contact, ETA updates, and doorstep delivery notes.