Customer Service

Shipping Information

Fast, traceable delivery from regional warehouses to your doorstep.

Fulfilment Process

Reliable logistics with transparency built-in

We ship daily from synchronized hubs across the United States, China, and Canada, ensuring every parcel arrives secure and on schedule.

Dispatch Windows

Orders placed before 6 PM local warehouse time ship within 24 hours; weekend orders leave our Los Angeles, Toronto, and Shanghai facilities Monday morning.

Delivery Speeds

Express partners cover major U.S. and Canadian metros in 1-2 days, with coast-to-coast routes completing within 3-5 days. Cross-border lanes into China deliver in 4-6 days with customs pre-clearance.

Sustainable Packing

We use recycled fillers, water-based inks, and reusable garment bags to reduce footprint.

Trackable milestones

Stay updated through every fulfilment stage with automated alerts and concierge support.

  • Confirmation Receive your order summary and payment receipt instantly by email and SMS.
  • Preparation Warehouse teams quality-check, pack, and scan your items with tamper-proof seals.
  • In Transit Live tracking links provide courier contact, ETA updates, and doorstep delivery notes.
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